Field Service Representative

Responsibilities

• Performing on-site installation and managing any required diagnosis, troubleshooting, servicing, and fixing of complicated equipment and systems to provide customer support.
• Acting as a corporate contact with clients on administrative and technical issues for given projects, and training customers on how to use and maintain the system.
• Assessing and authorizing the system equipment’s operating quality.
• Assisting with the creation, measurement, and accomplishment of client satisfaction metrics.
• Conducting project management for client projects, including recognizing, scheduling, tracking, and briefing on requirements.